[ RIFTA CARE ]

Retained field operations & asset protection.

A reserved-capacity field execution service for properties, portfolios, and private assets. Guaranteed response times. Priority dispatch. Verified work records.

Predictable control instead of reactive spend.

Operational Standard

Availability is guaranteed, not requested. Active RIFTA Care clients receive priority dispatch over all non-retainer work.

[ THE VALUE ]

What you're actually buying.

  • →Faster resolution of real issues
  • →Fewer disruptions across your properties
  • →No coordination of trades or vendors
  • →Verified, trackable work records
  • →Controlled, predictable monthly spend
[ WHO THIS IS FOR ]

Built for owners and operators.

  • 01Property managers and commercial operators
  • 02Multi-location businesses and franchise owners
  • 03Multi-residential and mixed-use portfolios
  • 04Private owners with multiple properties (home, cabin, rental)
  • 05High-value asset holders who require reliable execution
[ SERVICE TIERS ]

Three levels of coverage.

Included in every tier

Workmanship warranty · Warranty response access · Manufacturer claim coordination. Master Care adds proactive warranty tracking, failure pattern reporting, and repeat issue elimination.

01 — Baseline Care

Prevent Drift

Best For

Single property or standalone asset

Coverage
  • →Monthly Service + Quarterly Audit
  • →48-Hour Dispatch
  • →Work Orders Logged & Scheduled
Limits
  • →Auto-Approve up to $250
  • →Standard Excess Rate
Layer
  • →Digital Inspection Logs
02 — Priority Care

Remove Operational Friction

Best For

Small portfolio (2–5 properties or locations)

Coverage
  • →2× Monthly Service
  • →24-Hour Guaranteed Dispatch
  • →Work Orders Fully Converted to Actionable Jobs
Limits
  • →Auto-Approve up to $500
  • →10% Preferred Rate
Layer
  • →Dedicated Account Lead
  • →Quarterly Maintenance Audits
03 — Master Care

Full Operational Control

Best For

Multi-property portfolio or high-value asset group

Coverage
  • →Weekly Presence (4× Monthly)
  • →4-Hour Emergency Dispatch
  • →Fully Managed Work Pipeline
Limits
  • →Auto-Approve up to $1,000
  • →15% Preferred Rate
Layer
  • →Executive Asset Reporting
  • →5% Capital Project Credit
[ REAL EXECUTION DIFFERENCE ]

Door hardware fails at a primary residence while the owner is out of town.

The situation is the same either way. The difference is who carries it.

Without RIFTA

  • Multiple calls to find a contractor
  • Delayed response
  • Uncertainty on access, quality, and cost
  • No verified record of work

With RIFTA Care

  • Issue submitted with photo
  • Immediate classification + dispatch
  • Repair completed same day (based on tier)
  • Full documented record delivered

Result
Problem handled without involvement. No delays. No uncertainty.

[ CORE OPERATING RULES ]

How the coverage is controlled.

01

Emergency Dispatch (4-Hour SLA)

Applies only to true operational risks: structural hazards, active water intrusion, or security/access failure. Photo or video verification is required for emergency classification.

02

Scope Guardrail

Monthly capacity is reserved for preventative and minor work. Larger scopes automatically convert to project pricing to preserve response availability.

03

Priority Access

RIFTA Care clients are scheduled ahead of all project-only work.

04

Master Tier Advantage

5% of annual retainer spend is credited toward capital projects over $25,000.

05

Unified Warranty Response

Every RIFTA service includes structured workmanship warranty coverage and access to a unified warranty response system that coordinates repairs, manufacturer claims, and field resolution in one workflow. Issues are submitted once, classified as workmanship, manufacturer, or external, and routed by safety and disruption level.

06

Warranty Boundaries

Coverage excludes third-party modifications, abuse or tenant damage, environmental events outside design tolerance, and systems left unmaintained outside RIFTA scope. Excluded items are quoted as standard repair work.

[ WHAT HAPPENS NEXT ]

Facility / property risk snapshot.

Before any agreement, we assess one property. You walk away knowing what is currently at risk, what it is costing today, and what controlled execution looks like.

Request a Risk Snapshot->
  • 01Full on-site photo audit
  • 02Immediate vs. future risk breakdown
  • 03Identification of failure points
  • 04Reactive vs. controlled cost comparison